International Shipping F.A.Q.
Orders are processed Monday-Friday, and typically ship the next business day. We do not ship Saturdays, Sundays, or holidays.
Delivery can be expected within 2-5 business days depending on your address, Monday through Saturday.
You will receive and order and shipping confirmation email, so you can track your order.
Watch for an email from us. We may need additional information to ship your order.
Purple Slice is not responsible for lost or stolen packages.
-Order process and Notifications
1) Place order on PurpleSlice.com
2) You will then receive a order confirmation
3) Once package has been packed and ready for shipping you will receive a “shipped notification” email with tracking number
You will then be able to see you’re expected delivery date and tracking information.
Q: I haven’t received my item. Who should I contact?
A: All orders are processed Monday through Friday but are not processed or shipped on weekends or holidays. If you received a “package delivered” notification and have not revived a package contact us immediately, send us a email at Customerservice@purpleslice.com or give us a call at 1(888)977-5423
Q: Why doesn't the UPS or USPS web site recognize the tracking number for an order I placed?
A: Your tracking number won’t be recognized until approximately 24 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door!
Q: How will you notify me if there is a problem with my order?
A: All order communication is done via email, so it’s important that your email address is accurate and current.
Q: Can I pick up my order?
A: No. We do not allow pick ups or visits to our facilities.
Q: Can you split a order to ship to multiple locations?
A:No, we're currently unable to split an order and ship it to multiple destinations. If you need to ship to multiple destinations you'll need to place one order per destination.
Q: Why was my order returned to Purple Slice?
Orders are most often sent back to us because the address was missing an apartment, suite, or floor number.
Other missing information and typos can cause a return as well.
If your package is being returned to us please let us know at Customerservice@purpleslice.com or we will contact you as soon as we receive you’re returned package.
We would be happy to resend the order to an updated address right away.